MASERU — As the world celebrates World Post Day 2025 under the theme “Empowering Communities through Reliable Postal Services”, the Lesotho Communications Authority (LCA) has issued a stern warning to unlicensed courier operators that continue to flout national regulations.
In a statement released on Thursday, the LCA said the rise in unregistered courier services poses serious risks to consumers and undermines fair competition in the postal and logistics industry. The Authority said it has received numerous complaints about such operators who have been conducting business without oversight, thereby gaining unfair market advantages and jeopardizing public trust.
World Post Day, which commemorates the founding of the Universal Postal Union (UPU) in 1874, serves as a reminder of the critical role postal and courier services play in connecting communities, facilitating trade, and driving development. This year’s celebration focuses on building trust, accountability, and inclusivity within the postal ecosystem—values that the LCA says are central to its mandate.
“The Authority has noted the proliferation of unlicensed courier service providers operating within the country. These unregistered entities have been engaging in predatory practices that distort the marketplace and expose consumers to risks such as loss or theft of parcels,” the statement reads.
The LCA cautioned that customers who choose to use unlicensed couriers have no recourse under the Consumer Complaints Procedure and Guidelines 2022, meaning they cannot be compensated for losses or damages.
Currently, over 200 unlicensed courier operators are believed to be operating illegally across the country. The Authority said it is working closely with law enforcement, the One Stop Business Facilitation Centre, and Revenue Services Lesotho to identify and clamp down on such operators.
“These illegal providers are subject to arrest and possible closure by law enforcement agencies,” the LCA said.
To help protect consumers, the LCA released a list of companies that are currently licensed and legally authorized to operate courier services in Lesotho. These are:
• Lesotho Postal Services
• DHL Lesotho
• Kayhil Freight
• RCJ Express
• Skynet Worldwide Express
• Leseho Logistics
• Skyberg
The Authority urged the public to verify the licensing status of courier companies before using their services.
“Consumers are strongly advised to avoid engaging unlicensed providers, as doing so exposes them to substantial financial and personal risk,” the LCA reiterated.
The celebration of World Post Day, marked annually on 9 October, continues to highlight the importance of postal services in global and local development. For Lesotho, this year’s commemoration also serves as a call to action—to protect the integrity of the postal industry, ensure consumer safety, and reaffirm the role of reliable postal services in empowering communities.
